CARE India Solutions for Sustainable Development (CISSD) is instituting a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. CISSD expects that all donors will exercise due care and diligence while making donations. CISSD also recognizes that a donation may be made erroneously or donors may change their mind. CISSD will examine request for refund of donation and endeavor to make the refund. CISSD may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.
CISSD is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.
If you would like your donation to be refunded, you must request CISSD in writing or by email for a refund at the following address: –
CARE India Solutions for Sustainable Development
A-12, Bhilwara Towers
Third Floor, Tower II
Sector-1, Noida – 201 301
Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach CISSD office within 7 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to CISSD or someone authorised by CISSD for this purpose, OR
The date on which you Despatched the cheque / demand draft to CISSD by other means.
The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.