Donation Refund Policy

CARE India has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. CARE India expects that all donors will exercise due care and diligence while making donations. CARE India also recognizes that a donation may be made erroneously or donors may change their mind. CARE India will examine request for refund of donation and endeavor to make the refund. CARE India may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

CARE India is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

CARE India Solutions for Sustainable Development

Module No. 411, 4th Floor, NSIC-MDBP Building,
Okhla Industrial Estate, New Delhi – 110020, India

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach CARE India office within 7 (Seven) days from the date on which you made the donation i.e.:

  • The date on which you Made the donation online, electronically or through other means, OR
  • The date on which you Handed over the cheque / demand draft to CARE India or someone authorised by CARE India for this purpose, OR
  • The date on which you Despatched the cheque / demand draft to CARE India by other means.

The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.

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    Corporate and Registered Office

    Module No. 411, 4th Floor, NSIC-MDBP Building
    Okhla Industrial Estate, New Delhi – 110020 (INDIA)